In Store: Accessories purchased from a Cricket Store are subject to that Authorized Retailer's return policy.Any opened accessory returned to Cricket will not be refunded nor returned. The return must be made by mail (using a pre-paid label emailed to you by Cricket) and received by Cricket within forty-five (45) days after the return request has been made, and cannot be returned in store. Online: A return request for any unopened accessory purchased online may be returned within seven (7) days of order delivery.For example, if the purchase date is February 1, the last acceptable return date is end of day February 8. In Store: Qualifying new or reconditioned wireless devices purchased from a Cricket Store may only be returned or exchanged at the same store where purchased and within seven (7) calendar days of purchase.Devices purchased online cannot be returned in store.Cricket does not accept exchanges for items purchased online.Devices that do not meet the return requirements will be returned to the customer with an explanation of the reason for rejection.

All devices must meet the return requirements below.Online: A return request for online purchases of devices and SIM kits (for devices brought to Cricket) must be made within seven (7) days of order delivery.For in store purchases, you must visit that Cricket Authorized Retail store to return your items. If you received your order more than 7 days ago, you may be eligible for a warranty claim. See our warranty policy page for more information.įor online purchases, you can start a return online through our return portal or by contacting Customer Support. Cricket provides a 7-day return policy for qualifying devices see details below.

Cricket wireless quick pay